Tag Archives: Customer Service

A Special Porcelain Offer To Celebrate Ten Years In Business

A Special Porcelain Offer To Celebrate Ten Years In Business – read about the way we’ve expanded our porcelain range as well as giving you a little something extra this year

London Stone has had a few milestones along the way to this, our tenth year in business, and perhaps none has been more significant than the opening of our Bespoke Stone Centre in 2012.

With a porcelain range that starts at just £30.00 m2 + VAT, London Stone have something for every project this year

What this means is that, when we introduce a new product, as we did with Porcelain in 2015, we’re in a position to learn for ourselves everything you need to know about working with it. And we’re celebrating that this year with a Special Porcelain Offer. read more

London Stone Brings Improved Value With Price Reduction And Free Delivery

London Stone Brings Improved Value With Price Reduction And Free Delivery – we’re really excited about our new service offer. And this is just the beginning!

EH Associates make the most of Gea Porcelain on their Grand Designs scheme from 2018 – image courtesy of Rooz Photography

This year sees London Stone celebrating ten years in our current incarnation. Hard to believe!

Ten years is a good length of time to develop your focus, and from the beginning we knew that our key intention was to offer top customer service, and to be utterly reliable on quality and price. read more

Why we love Trustpilot at London Stone

Why we love Trustpilot at London Stone – we explore how the customer service review platform has helped shape London Stone, and why it is so important to us to keep service at the forefront of our ethos

“I do take reviews quite personally,” says Chris Durnford, our Customer Experience Director, who gives an individual response to every London Stone review, good or bad, posted on Trustpilot and has done since August 2017. That’s 220 to date!

Members of London Stone winning the BALI Principal Award in the Affiliate Exceptional Service category at the 2018 awards – in part due to our Trust Pilot score read more

BALI’s 2018 Affiliate Exceptional Service Principal Award Goes To London Stone

BALI’s 2018 Affiliate Exceptional Service Principal Award Goes To London Stone – we are ecstatic to have won this prestigious award from the British Association of Landscape Industries 

Is there a big smile on our faces? We can’t help it! Last Friday saw the annual prestigious BALI Awards and here at London Stone it’s hard to express just how chuffed we are to have been given the Principal Award in our category of Affiliate Exceptional Service.

Our team collecting the Principal Award on stage at the Grosvenor House Hotel on London’s Park Lane (photo courtesy of the APL) read more

Giving Customers Service at the Landscape Show

The 2017 Landscape Show took place this week. Every year we create a different theme on our stand, and this year we gave half of our stand over to emphasizing just how important it is to us to offer you a good service.

people page

We know you value a company that really looks after you—and that’s exactly what we aim to do—so, after asking for your feedback earlier in the year, we thought about what you said and designed some changes to make sure you know how much we value you.

Here’s what’s happened: read more