Tag Archives: Customer Service

Why we love Trustpilot at London Stone

Why we love Trustpilot at London Stone – we explore how the customer service review platform has helped shape London Stone, and why it is so important to us to keep service at the forefront of our ethos

“I do take reviews quite personally,” says Chris Durnford, our Customer Experience Director, who gives an individual response to every London Stone review, good or bad, posted on Trustpilot and has done since August 2017. That’s 220 to date!

Members of London Stone winning the BALI Principal Award in the Affiliate Exceptional Service category at the 2018 awards – in part due to our Trust Pilot score read more

BALI’s 2018 Affiliate Exceptional Service Principal Award Goes To London Stone

BALI’s 2018 Affiliate Exceptional Service Principal Award Goes To London Stone – we are ecstatic to have won this prestigious award from the British Association of Landscape Industries 

Is there a big smile on our faces? We can’t help it! Last Friday saw the annual prestigious BALI Awards and here at London Stone it’s hard to express just how chuffed we are to have been given the Principal Award in our category of Affiliate Exceptional Service.

Our team collecting the Principal Award on stage at the Grosvenor House Hotel on London’s Park Lane (photo courtesy of the APL) read more

Giving Customers Service at the Landscape Show

The 2017 Landscape Show took place this week. Every year we create a different theme on our stand, and this year we gave half of our stand over to emphasizing just how important it is to us to offer you a good service.

people page

We know you value a company that really looks after you—and that’s exactly what we aim to do—so, after asking for your feedback earlier in the year, we thought about what you said and designed some changes to make sure you know how much we value you.

Here’s what’s happened: read more