Tag Archives: Customer Service

The Surrey Garden Design Group Discover More At Our Surrey Showroom

The Surrey Garden Design Group Discover More At Our Surrey Showroom – learn more about a recent event at our newest showroom.

Are you looking for a space in which you’re comfortable meeting clients? Somewhere there are plenty of materials to look at and handle, with expert advice on hand if you need it?

The jewel in the London Stone crown – The Surrey Showroom

That’s what the Surrey Garden Design Group discovered last week when they visited our new Surrey Showroom at Farnham. The Surrey Garden Design Group is a well-established society that’s been active over twenty-five years. It’s open to everyone who’s interested in garden design but garners most of its membership from professional garden designers and contractors. They offer very interesting talks and visits to their members and we were honoured to welcome them earlier this month on their first outing to see us. read more

London Stone – Taking Showrooms Out Of The Capital

London Stone – Taking Showrooms Out Of The Capital – a London Stone partner showroom might be closer than you think…

When you’re looking for inspiration, where do you go? Or what about a face-to-face discussion of paving options? Or a friendly face, a decent cup of coffee and some industry chat on your way back from a site visit?

London Stone’s North London Showroom – internal and external displays give plenty of design inspiration

From our beginnings ten years ago, London Stone now has eight showrooms around the country. We might have London in our name, but you certainly don’t need to be based in London to find us. read more

A Special Porcelain Offer To Celebrate Ten Years In Business

A Special Porcelain Offer To Celebrate Ten Years In Business – read about the way we’ve expanded our porcelain range as well as giving you a little something extra this year

London Stone has had a few milestones along the way to this, our tenth year in business, and perhaps none has been more significant than the opening of our Bespoke Stone Centre in 2012.

With a porcelain range that starts at just £30.00 m2 + VAT, London Stone have something for every project this year

What this means is that, when we introduce a new product, as we did with Porcelain in 2015, we’re in a position to learn for ourselves everything you need to know about working with it. And we’re celebrating that this year with a Special Porcelain Offer. read more

London Stone Brings Improved Value With Price Reduction And Free Delivery

London Stone Brings Improved Value With Price Reduction And Free Delivery – we’re really excited about our new service offer. And this is just the beginning!

EH Associates make the most of Gea Porcelain on their Grand Designs scheme from 2018 – image courtesy of Rooz Photography

This year sees London Stone celebrating ten years in our current incarnation. Hard to believe!

Ten years is a good length of time to develop your focus, and from the beginning we knew that our key intention was to offer top customer service, and to be utterly reliable on quality and price. read more

Why we love Trustpilot at London Stone

Why we love Trustpilot at London Stone – we explore how the customer service review platform has helped shape London Stone, and why it is so important to us to keep service at the forefront of our ethos

“I do take reviews quite personally,” says Chris Durnford, our Customer Experience Director, who gives an individual response to every London Stone review, good or bad, posted on Trustpilot and has done since August 2017. That’s 220 to date!

Members of London Stone winning the BALI Principal Award in the Affiliate Exceptional Service category at the 2018 awards – in part due to our Trust Pilot score read more