London Stone Brings Improved Value With Price Reduction And Free Delivery – we’re really excited about our new service offer. And this is just the beginning!

EH Associates make the most of Gea Porcelain on their Grand Designs scheme from 2018 – image courtesy of Rooz Photography

This year sees London Stone celebrating ten years in our current incarnation. Hard to believe!

Ten years is a good length of time to develop your focus, and from the beginning we knew that our key intention was to offer top customer service, and to be utterly reliable on quality and price. read more

Upcoming London Stone Development Days in partnership with LCGD – Andrew Fisher Tomlin takes us through the short courses for 2019

Courses take place at our Surrey Showroom, Farnham (above) and our North London Showroom

As a landscaper, would you like to know more about planting? Andrew Fisher Tomlin, Director of the London College of Garden Design, knows how it is. “Landscapers are always going to have occasion when they just need to do some planting themselves,” he says. “Maybe they’re replacing paving or putting in a new terrace and the property owner says, ‘Could you do this bed for me?’ You just want to get on with it yourself.” read more

Number Of Teachers Key To Tackling Creating Child Labour Free Zones – London Stone Managing Director Steve Walley tells us about this important issue

Ensuring children attend school is a major factor in ensuing that they are not sent to work in a quarry

Child labour is a complex issue but it is only when you start working on trying to address the issue that you begin to understand just how complex it is. In the UK and Europe, we take for granted how good our education system is. We expect that when our children attend school there will be teachers present to teach them. The situation is very different in Budhpura, India.Before we go any further, a re-cap about the project we are working on to create child labour free zones in Budhpura. read more

Committing to an Ethical Supply Chain – Managing Director Steve Walley talks us through why having an ethical supply chain is important to our business

A common misconception about incorporating ethical sourcing into your business is that it costs money. Putting resources into investigating working conditions has to affect margins doesn’t it?

I thought so too. When London Stone decided to make ethical sourcing part of our business, it was based on a desire to enhance our brand. What soon became clear, though, was the enormous boost ethical sourcing gave us, not only to good business practices, but also to profitability. read more

Why we love Trustpilot at London Stone – we explore how the customer service review platform has helped shape London Stone, and why it is so important to us to keep service at the forefront of our ethos

“I do take reviews quite personally,” says Chris Durnford, our Customer Experience Director, who gives an individual response to every London Stone review, good or bad, posted on Trustpilot and has done since August 2017. That’s 220 to date!

Members of London Stone winning the BALI Principal Award in the Affiliate Exceptional Service category at the 2018 awards – in part due to our Trust Pilot score read more