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London Stone - Our Outstanding Service Initiatives

Outdoor spaces are for freedom and enjoyment! At London Stone we are passionate about helping you create your perfect outdoor space.

We are known as nationwide suppliers of natural stone and porcelain paving, composite decking, cladding, fencing, garden furniture, pergolas, and other products, but we are also so much more. It is our vision to be the UK’s go-to destination when searching for quality materials and products to create and enhance beautiful outdoor spaces. This is why we offer so much to our customers. Learn about all the service initiatives that make us stand out from the rest.

Everything you need in one place

With our extensive range you can find everything you need in one place, to completely transform your garden. From paving to garden furniture, we have the products for every step of the way in your design. Find plenty of inspiration for your garden transformation on our social media platforms.

Our range of porcelain is one of the largest on the market. With a product to match every budget and extensive colour and finish options, there is a porcelain for every project. Not only this, but we are also a leading supplier of steps and copings. Our steps and copings are made in-house, to match our porcelain and natural stone collections.

We are consistently reviewing all the ranges that we offer to ensure that we are giving our customers exactly what they need. We listen to the needs of our customers and respond accordingly, increasing our ranges where they can be better and introducing new ranges frequently.

Furthermore, with our E-commerce site you can check live stock levels at any time.

Delivery straight to your door.

Get our products faster

We know that quick delivery is important to our customers, and we want you to have complete confidence in us. Getting your order delivered to you faster means that you can get on with your project sooner.

Many of our products are available for ordering with free nationwide next-day delivery!

With our own fleet of vehicles at the ready we can ensure that your order will be delivered on time and with a smile. On the occasions that we cannot deliver on our own fleet, we deliver with a trusted third-party haulier.

Using our state-of-the-art delivery tracking software, you can easily stay up to date with the progress of your order online. A one-hour delivery slot will be allocated to you the night before delivery. With text and email updates you will know when the lorry leaves our yard and when it is 15 minutes away from you – helping you plan the rest of your day.

Get more for your money

We help our customers get more for their money. One of the ways we do this is by offering free adhesive and grout with every tile order. We are also so confident in the quality of our porcelain that we offer a free 10-year Porcelain Homeowner Guarantee.

Another example of the way we give you more for your money is by offering a free split pack service. This means that customers can get the exact amount of paving that they need without any excess left over.

Order samples

Our sample service allows you to get a feel for our products in their intended setting. Paving products can look different under certain lights. How much shade or light you have in your garden may lead to the product looking slightly different in our showrooms compared to your garden setting. Taking a sample into your garden is the perfect way to be sure it is the right product for you.

Customers can order up to three samples free-of-charge, with a further three available for just £5. When you order before 3pm we dispatch the samples the same day, to get them to you sooner.

For our trade customers we offer a sample case. This stylish case is a great way to take a range of samples to customers to give them a wide selection of choices. Trade customers can build their own sample box, filling it with the products that are most popular amongst their clients.

Our showrooms

Our network of showrooms means that customers nationwide can view our products in situ at one of our locations. We currently have five of our own showrooms, as well as four partner locations. This setup means that customers around the country do not have to travel too far to find one of our showrooms.

Not only this, but we have our trade counter and distribution centre located just off the M25, in Langley. With this central location we can get our products on the road and sooner. It's also a convenient location for our trade customers to collect orders.

This year we are due to open additional locations - in Birmingham, Manchester, and Eastleigh. These extra showrooms will allow us to serve our customers better all over the country.

Now you know more about us and what we do, start your journey with us today.

Published 11th February 2022
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