Delivery and Lead Times FAQs

Service doesn’t stop when you’ve ordered the materials you need. To help you plan your projects, our website displays up-to-the-minute stock levels. Delivery is also an integral part of the London Stone experience. Most London Stone orders are delivered on our own modern vehicle fleet by our helpful, friendly drivers. You can also track your delivery easily online, and we’ll send you accurate updates by text so you’re never in the dark about when your delivery is arriving. Find answers to your lead time and delivery questions here or contact our experienced staff with more detailed queries.

FAQs — Delivery & Lead Times

How will my stone be delivered?

Delivery methods will depend on the quantity of stone ordered and the location that we are delivering to. Local deliveries are made by our in-house transport department on a hiab (crane offload) vehicle. Our drivers are very experienced, friendly and helpful. If you’d like your crates left on a driveway or front garden, we will do our best to accommodate this subject to accessibility with the crane from the roadside and the driver’s discretion.

Nationwide deliveries are made by an external pallet freight company. This is a kerbside only service so you will need to take responsibility for moving the goods off the road and onto your own property. The pallet freight vehicles use a tail lift and pump truck which means that the driver will need a flat area of hard-standing (i.e. not gravel or grass) on which to unload.

Delivery drivers are unable to carry slabs through to your back garden so please ensure you have the relevant labour organised to facilitate this. If you have any concerns about delivery methods or suitability, please speak with one of our sales advisors who will be able to help.

How quickly can I get my order delivered?

We can usually deliver next day if an order is placed by 1pm the day before. However, it is always best to allow plenty of time to plan deliveries. Stone is not always straight forward to deliver. It may also be delivered towards the end of the day, so do not plan to lay stone on the day of delivery.

My house is on a road with width restrictions, can you still deliver to me?

Deliveries are often made on large vehicles; it is best to ensure there are no delivery restrictions for these types of vehicles or make arrangements accordingly. Restrictions could include width/height restrictions, Red Routes, un-adopted roads and permit parking bays for example. We have a variety of vehicles that can suit most needs. If in doubt please contact us beforehand.

Can I book my installers in and then order materials afterwards?

We would strongly recommend only planning work in once a delivery date has been confirmed. Although we try to keep high stock levels, even off the shelf products can sell out and become unavailable when needed. Incoming stock deliveries, special orders and bespoke orders can all be subject to delays beyond our control.