London Stone's Landscape Consultants are known in the industry for their outstanding customer service. Bucking the industry trend, London Stone is expanding our team, so you always have someone to help you grow your business.
What our Landscape Consultants offer
Our Landscape Consultants work with designers, landscapers, architects and developers. The extra mile that our team members go for customers is not about sales, but finding the right product for your project. Your landscape consultant is, as consultant Jamie Norris puts it, “a free add-on to your business”, helping you find exactly what’s needed.
Experience and knowledge
We're very proud of the understanding our consultants have of the industry. Some have joined us after many years with our competitors. Others have transferred from our showrooms and sales team and know our products and customers inside out. Nick Rixton, who looks after the Gloucestershire/Somerset region, even used to a be London Stone customer for the many years he worked as a landscaper.
All this industry experience and knowledge means that our consultants understand where you’re coming from. They know the problems, can suggest solutions, explain materials and make sure you get exactly what you need. And they can help you with information to give your client. “We’ve got decades of experience within the team—I had 22 years in the industry before I joined,” says Jamie Norris, Head of Business Development - South.
“We’re a close team and we help each other,” adds Stuart, Head of Business Development - North. “All that experience is priceless—we can give laying advice, installation advice, cleaning advice… Our role can help deliver brilliant projects."
Nationwide coverage
Our team has doubled in size in the last four years, thanks to demand. Now a team of nine, with two more office-based staff supplying admin support, we fully expect to expand further. Current expansion means that we now have Stuart Williams heading his team in the north of the country, and Jamie Norris and his team in the south. "This strategy means we can look after the whole team better, have more structure and go on developing the areas," explained Jamie.
“Now we can give even better service,” says Stu. “It’s about supporting the customers, doesn’t matter how small the project is. We build relationships with customers face to face, help them with their clients.”
Meet the Team
Stuart Williams - Head of Business Development - North
Stuart joined in April 2020. Previously at Marshalls, Stuart had 13 years' experience in both commercial and domestic projects. He now heads the northern section of our team.
Contact: stuartwilliams@londonstone.co.uk / 07500 121119
Jack Coker
Jack knows our customers and materials inside-out, having been an integral member of our sales team since he joined in 2020.
Contact: jackcoker@londonstone.co.uk / 07885 895133.
Michael Binek
Michael recently joined the team with a wealth of experience, having worked for competitors Bradstone and Pavestone.
Contact: michaelbinek@londonstone.co.uk / 07497 182480.
Nick Rixton
Experienced landscaper Nick used to work with his family business, the award-winning design and build company Greenbird Gardening.
Contact: nickrixton@londonstone.co.uk / 07497 182465
Jamie Norris - Head of Business Development - South
Coming to London Stone in April 2019 from fellow supplier Marshalls, Jamie offers his customers an abundance of technical and product knowledge.
Contact: jamienorris@londonstone.co.uk / 07834 806443
Jennie Palmer
Jennie came to us from natural stone specialist, CED. With over twenty years' experience, she's gained a wealth of expertise in both the domestic and commercial market. Find out more about Jennie.
Contact: jenniepalmer@londonstone.co.uk / 07730 130916
Daniel Tims
Daniel has moved to Landscape Consultant after gaining a deep knowledge of customer needs through his position as showroom sales advisor.
Contact: danieltims@londonstone.co.uk 07383 975785
Jack Thomas
Jack is another of the team whose wide experience of customers and materials has been garnered through working in our Bespoke Stone Centre and sales team since 2018.
Contact: jackthomas@londonstone.co.uk 07497 182774
Steve Goulds
Steve's has gained vast experience across London Stone in various roles including as an estimator and showroom manager. Now Sales Support Manager, he provides vital support to the team by making sure the admin goes smoothly and also taking orders and supplying quotes direct to customers.
Ellie Frost
Working within our sales team for almost five years, Ellie joined Steve Goulds as Sales Support, providing assistance in supplying quotes and orders, and being a point of contact.
Products on display
Our growing number of showrooms is all part of this help, as they’re the ideal place to for you to send homeowners to view products. Thanks to our continuing showroom expansion, you have more opportunities for us to connect with you, and you can browse our displays at leisure. Every showroom has the facility to host meetings, and the Landscape Consultants regularly welcome gatherings of the Society of Garden Designers. You’ll find them at APL cluster meetings too.
This is all a welcome difference from the trend across the landscaping industry, where besides some companies reducing their trade-focussed workforce, others trade entirely online. “Online companies don’t have sales teams, so you can’t have conversations with them about schemes you’re working on. It's also more difficult to resolve any issues.” says Stu.
No job too small
Think you'll only get noticed if you have a big project? Think again! "It's about supporting customers," says Stuart. "It doesn't matter how small the project is." And, of course, very occasionally things can go wrong, which is where personal contact is such a bonus. You always have a point of contact to go to directly within London Stone.
As a designer or landscaper, you'll have someone who knows all about your project and what it needs. Don't worry about a hard sell; we're here to assist, not sell you something you don't need.
Landscape Consultants - here for you
Each of our Landscape Consultants loves being part of a thriving industry, and regularly attends APL cluster meetings and other industry events.
What they do, above all, is save you time and, therefore, money. It's like having someone in the office with an eye on the to-do list. With us keeping an eye on the stages of a project, making sure, the materials are ready when you are, delivered to the site on time, it eliminates the chances of your having to hang around twiddling your thumbs when things haven't gone according to plan.
So why not get yourself involved with this vastly experienced and welcoming team? Give us a ring, contact us on social media or via WhatsApp, or drop into one of our showrooms, to find out more about how they can help you with your next project.
