London Stone’s delivery reminders - a simple service that saves time and money.

Communication is probably the most important element in business. The better the communications, the better everything runs. That includes deliveries, which is why we introduced message and email reminders of your upcoming deliveries.

Glad to be of service! A ringing endorsement of our delivery service from Grand Urban Ideas

Alin Bursuc, now one of our Landscape Consultants, was our Transport Supervisor when we first introduced this in 2019. “We’ve had situations where customers had forgotten we were going to turn up on site,” he said. The problem with arriving unexpectedly is, of course, that there might not be enough space available to unload, or the job isn’t actually ready for the materials. “The customer might be charged if we have to go back with a delivery, and it’s a nightmare for everyone.”

Not good.

So, for all orders, we now send out a text message and email the morning before delivery day, reminding you of the upcoming delivery, giving you the opportunity to change it or let us know of any delivery restrictions by 1 p.m. And we try to accommodate clients as much as possible - after all, we know how a situation can change.

The new service has been well-received by our discerning clients throughout the UK - we hope you find it useful!

Then, later in the afternoon, we’ll send another text message and email detailing our ETA of the delivery the next day. All this gives you the chance to detail someone else to take the delivery for you if you can’t be there, and to clear the area where you would like it offloaded.

Alin spent years working in our showrooms and managing our Trade Counter, so he knows exactly what can go wrong on site if things aren't planned properly

The new system has worked well from the start. “We would often get phone calls in the afternoon of the day before delivery,” said Alin, “changing the order. This way it’s a reminder if you want to make changes to make them by 1 p.m.”

These delivery reminders have certainly made life easier for customers. “The feedback’s been great,” said Alin.

This is just another little element in London Stone’s Service Offering, in our aim to make your life easier. Read reviews of our service on TrustPilot.

#ThisIsLondonStone

Post updated: June 2025