London Stone's Landscape Consultants

Our Landscape Consultants work with designers, landscapers, architects and developers. Each is based in one of our showrooms across the country. You can regard them, as team head Jamie Norris puts it, as “a free add-on to your business”, helping you find exactly what’s needed.

We're very proud of the understanding our consultants have of the industry. Some have joined us after many years with our competitors. Others have transferred from other parts of the company. All know our products and customers inside out. Nick Rixton, who is based in our Bristol showroom, even used to a be London Stone customer for the many years he worked as a landscaper. All this industry experience and knowledge means that our consultants understand where you’re coming from. They know the problems, can suggest solutions, explain materials and make sure you get exactly what you need. And they can supply you with information to give your client. “We’ve got decades of experience within the team—I had 22 years in the industry before I joined,” says Jamie Norris, Head of Business Development - South. “We’re a close team and we help each other,” adds Stuart, Sales Director. “All that experience is priceless. We can give laying advice, installation advice, cleaning advice… Our role can help deliver brilliant projects."

Our team has doubled in size in recent years, thanks to demand. “Now we can give even better service,” says Stu. “It’s about supporting the customers, doesn’t matter how small the project is. We build relationships with customers face to face, help them with their clients.”

Our growing number of showrooms is all part of this help, as they’re the ideal place for you to send your clients to view products and for you to browse displays yourself. Close integration of showroom staff and Landscape Consultants makes it easier to use our service. If you speak to a sales advisor in the showroom and think a visit to your project could help, your local consultant will make a site visit and discuss the products you've seen. If the consultant comes to you first, they can outline the likely products and, when you visit the showroom, you'll know the staff are ready to help. This is all a welcome difference from the trend across the landscaping industry, where besides some companies reducing their trade-focussed workforce, others trade entirely online. “Online companies don’t have sales teams, so you can’t have conversations with them about schemes you’re working on. It's also more difficult to resolve any issues.” says Stu.

Think you'll only get noticed if you have a big project? Think again! "It's about supporting customers," says Stuart. "It doesn't matter how small the project is." And if you share your project online, then we'll repost, so you get more publicity.

As a designer or landscaper, you'll have someone who knows all about your project and what it needs. Don't worry about a hard sell; we're here to assist, not sell you something you don't need. What our consultants do, above all, is save you time and, therefore, money. It's like having someone in the office with an eye on the to-do list. With us keeping an eye on the stages of a project, making sure, the materials are ready when you are, delivered to the site on time, it eliminates the chances of your having to hang around twiddling your thumbs when things haven't gone according to plan. And if, on the odd occasion, things do go wrong? You always have a point of contact to go to directly within London Stone.

So why not get involved with this vastly experienced and welcoming team? To speak to your local Landscape Consultant, you can contact us by telephone, WhatsApp channel or email. Or just drop in! Our staff will be ready to help.