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Ordering Process FAQs

We’ve streamlined our ordering process to make it as quick and easy as possible. You can order online, by telephone or in store at one of our showrooms around the UK and there’s no problem if you only need a small quantity of materials, as we are happy to split packs at no extra charge. For more information on how we progress your order, see our lead times and delivery FAQs. 


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FAQs — The Ordering Process

Do I need to order extra slabs for wastage?

We recommend that customers order an additional 10% extra for wastage. This will prevent your project being held up in the event of breakages or damage on site. It also means that you can discard the odd slab that you don’t like the look of due to natural colour variation, veining etc.

Do I have to buy a full crate? I only need a small amount of material.

Not at all – just buy the quantity that you need. We know that it’s really frustrating to have to order twice as much as you need so we are more than happy to split down our crates of stone if required.

How long will my order take to arrive?

The vast majority of our stone is kept in stock, meaning that we can usually deliver within just a couple of working days – often we can accommodate next day delivery requests if you order in the morning. Occasionally we do sell out of a certain product so it’s always a good idea to get your order placed as soon as you’ve made up your mind to avoid disappointment. In addition, bespoke masonry services or special orders will take more time to process so, again, the sooner you can order the better.