We are experiencing unprecedented demand.
We ask for your patience during these challenging times.

I hope that you are keeping safe and well.

While the vaccination programme is doing a great deal to ease the situation in the UK, this is not the case in other parts of the world, with the result that deliveries are arriving more slowly than usual.

We are also experiencing unprecedented demand. We ask for your patience at this time, while we do our best on your behalf to get your deliveries to you in a timely manner. Some delays are, unfortunately, inevitable. In addition, our UK third-party carriers are experiencing extremely high demand as well.

Whilst we are working hard to ensure delivery to you on time, you may find that phone wait times, quote and email responses take longer than usual. To save waiting on hold, you might like to WhatsApp our Sales, Transport and Production departments, and we will be in touch as soon as we can.

Please be assured that we understand how frustrating it is to be waiting for deliveries and responses and are working hard on your behalf to get orders to you and to keep you informed.

Our COVID-19 policy documents can be viewed at the bottom on this page. Please feel free to read each document for further, more detailed policy information. Please feel free to copy and paste any parts of our action plan into your own strategy.

If you would like any further information with regards to the London Stone action plan and response strategy, please do not hesitate to contact me direct, by emailing – steven@londonstone.co.uk.

We thank you for your ongoing support and understanding during this challenging time.

Yours sincerely,
Steve Walley
Managing Director

What Measures Are London Stone Taking To Minimise The Impact To Customers?

London Stone aim to continue the running of our business as close to ‘normal’ as is safe. We have taken the following steps to ensure the safety of our customers:

  • Showrooms with external displays (Essex, Middlesex, Kent) will be permitting a limited number of members of the public inside the buildings due to a lack of safe space.
  • Anyone visiting a showroom or the trade counter should wear a face mask (unless medically exempt) and use the hand sanitiser provided at all sites.
  • Social distancing should be maintained at all times, and on-site safety instructions must be adhered to.
  • Staff have the right to refuse service if customers do not abide by the above rules.
  • Orders can be placed online order or over the phone for contactless home delivery.
  • How are London Stone Protecting Staff During The Outbreak?

    London Stone treat the safety of our staff with paramount importance at all times. We have taken the following steps to ensure staff safety and wellbeing:

    • All the showrooms that have re-opened are following strict social distancing guidelines as outlined by the Government. 
    • Staff will keep a ‘safe distance’ of 2m/6ft from colleagues at all times, with no physical contact permitted.
    • Any staff members travelling on public transport have been given guidelines to follow.
    • Staff have been provided with cleaning equipment and hand sanitizers for their personal work stations and surrounding environments.
    • Increased and intensive health and safety measures (including cleaning schedules) have been implemented for rest areas, changing rooms, toilets and other facilities on site.

    How Is London Stone Operating During The Outbreak?

    London Stone remains open for business, and here’s how:

    • You can order London Stone goods and services online, 24/7.
    • Our phone lines remain open six days a week, from 07.00 – 17.00.
    • You can order samples and literature from our website, as well as viewing inspirational image galleries and natural variation photos.
    • All the showrooms that have re-opened are following strict social distancing guidelines as outlined by the Government. 
    • We are offering collections from our Langley Distribution Centre taking into consideration Government advice on social distancing.
    • ‘Next Day’ delivery slots remains an available option, where applicable.
    • London Stone delivery drivers have been equipped with enhanced safety and cleaning equipment, and have been briefed as to how to minimize physical interaction to ensure we can delivery customer orders safely.
    • We have good stock levels available ‘on the ground’, and are in continuous communication with our suppliers to ensure that we maintain good stock levels where possible.

    Keeping our staff and customers safe.
    #ThisIsLondonStone

    Download our Internal COVID-19 Policy Documents