Our showrooms are now open for trade and retail customers.
We are adhering to social distancing guidelines.
We offer collections from our Langley Distribution Centre.
You can also place orders online or over the phone.
We carry-out contactless deliveries.

London Stone remain proactive and responsible in regards to tackling the Coronavirus (COVID-19) outbreak.

I would like to reassure our staff and clients that their safety is our number one priority.

At the same time, we know that the majority of our customers, like us, are business owners who work in the construction industry. That’s why we remain absolutely committed to keeping our business running. If you are working, then so are we.

We have tailored Coronavirus action plans in place for every department of the business, and inter-departmental contact remains limited to essential, socially-distanced interactions at all times.

We are reviewing our strategy on a daily basis, and are acting at all times on the advice from the UK government and Public Health England.

I would like to reiterate that the health and safety of our customers and staff members remains our priority at all times.

Our COVID-19 policy documents can be viewed at the bottom on this page. Please feel free to read each document for further, more detailed policy information. Please feel free to copy and paste any parts of our action plan into your own strategy.

If you would like any further information with regards to the London Stone action plan and response strategy, please do not hesitate to contact me direct, by emailing – steven@londonstone.co.uk.

We thank you for your ongoing support and understanding during this challenging time.

Yours sincerely,
Steve Walley
Managing Director

What Measures Are London Stone Taking To Minimise The Impact To Customers?

London Stone aim to continue the running of our business as close to ‘normal’ as is safe. We have taken the following steps to ensure the safety of our customers:

  • Our showrooms remain open for trade and retail customers adhering to social distancing guidelines. We offer collections from our Langley Distribution Centre.
  • Customers can order online or over the phone for home delivery.
  • At the entrance to all sites, we have installed hand sanitizers and wash stations.
  • We are providing free-of-charge face coverings for customers at our showrooms and trade counter, should they be required.
  • Every London Stone premises has an individual Risk Assessment in place.
  • Our staff will clean work stations and areas that come into contact with customers after each interaction. Any customer displaying symptoms of COVID-19 will be refused entry into any London Stone premises.
  • Staff will keep a ‘safe distance’ of 2m/6ft from customers at all times, with no physical contact permitted.
  • Our Showrooms in Essex, Kent and Middlesex have large outdoor display areas, where human contact can be completely avoided. A limited number of customers can enter our showrooms in Surrey & North London at one time.

How are London Stone Protecting Staff During The Outbreak?

London Stone treat the safety of our staff with paramount importance at all times. We have taken the following steps to ensure staff safety and wellbeing:

  • We have isolated each department and banned travel between London Stone sites for all staff members.
  • All the showrooms that have re-opened are following strict social distancing guidelines as outlined by the Government. 
  • Staff will keep a ‘safe distance’ of 2m/6ft from colleagues at all times, with no physical contact permitted.
  • Our staff have been instructed to work from home, where possible.
  • Any staff members travelling on public transport have been given guidelines to follow.
  • Key operations staff have been provided with company vehicles to avoid using public transport and keep London Stone open for business.
  • Staff have been provided with cleaning equipment and hand sanitizers for their personal work stations and surrounding environments.
  • Increased and intensive health and safety measures (including cleaning schedules) have been implemented for rest areas, changing rooms, toilets and other facilities on site.

How Is London Stone Operating During The Outbreak?

London Stone remains open for business, and here’s how:

  • You can order London Stone goods and services online, 24/7.
  • Our phone lines remain open six days a week, from 07.00 – 17.00.
  • You can order samples and literature from our website, as well as viewing inspirational image galleries and natural variation photos.
  • We have re-opened pre-booked collections from our Langley Distribution Centre taking into consideration Government advice on social distancing.
  • ‘Next Day’ delivery slots remains an available option, where applicable.
  • London Stone delivery drivers have been equipped with enhanced safety and cleaning equipment, and have been briefed as to how to minimize physical interaction to ensure we can delivery customer orders safely.
  • We have good stock levels available ‘on the ground’, and are in continuous communication with our suppliers to ensure that we maintain good stock levels where possible.

Keeping our staff and customers safe.
#ThisIsLondonStone

Download our Internal COVID-19 Policy Documents