Category Archives: Service

Urban Landscape Products – Bringing London Stone To The North West

Urban Landscape Products – Bringing London Stone To The North West – read more about the event to celebrate our new service initiative

Last week our second “An Evening with London Stone” event with one of our Partners took place, this time at Urban Landscape Products in Great Barrow, Chester.

Garden Designers and Landscapers based in Cheshire and the surrounding area attend ‘An Evening With London Stone’, March 201

You can’t argue that it’s a good sign when people are reluctant to leave – and after a presentation from our Garden Design Director Craig Potter, more from Managing Director Steve Walley and Urban’s Mark Youde, not to mention some scrumptious food from The Cheshire Dining Experience, we didn’t say goodbye to all our guests until 10 p.m. read more

Garden House Design – A London Stone partnership in the South East

Garden House Design – A London Stone partnership in the South East – learn more about our partnership in West Sussex

If you’ve never visited Garden House Design in West Sussex, then you’re in for a treat.

Garden House Design’s exterior display – a place to ponder, surrounded with inspiration for your next scheme

One of three London Stone partnerships around the country – making our products at a distance in all directions from London – Garden House Design gives you the opportunity to show your clients our products in person, or to send them along to the extremely capable hands of Debs and Rod Winrow. read more

A Special Porcelain Offer To Celebrate Ten Years In Business

A Special Porcelain Offer To Celebrate Ten Years In Business – read about the way we’ve expanded our porcelain range as well as giving you a little something extra this year

London Stone has had a few milestones along the way to this, our tenth year in business, and perhaps none has been more significant than the opening of our Bespoke Stone Centre in 2012.

With a porcelain range that starts at just £30.00 m2 + VAT, London Stone have something for every project this year

What this means is that, when we introduce a new product, as we did with Porcelain in 2015, we’re in a position to learn for ourselves everything you need to know about working with it. And we’re celebrating that this year with a Special Porcelain Offer. read more

London Stone Brings Improved Value With Price Reduction And Free Delivery

London Stone Brings Improved Value With Price Reduction And Free Delivery – we’re really excited about our new service offer. And this is just the beginning!

EH Associates make the most of Gea Porcelain on their Grand Designs scheme from 2018 – image courtesy of Rooz Photography

This year sees London Stone celebrating ten years in our current incarnation. Hard to believe!

Ten years is a good length of time to develop your focus, and from the beginning we knew that our key intention was to offer top customer service, and to be utterly reliable on quality and price. read more

Why we love Trustpilot at London Stone

Why we love Trustpilot at London Stone – we explore how the customer service review platform has helped shape London Stone, and why it is so important to us to keep service at the forefront of our ethos

“I do take reviews quite personally,” says Chris Durnford, our Customer Experience Director, who gives an individual response to every London Stone review, good or bad, posted on Trustpilot and has done since August 2017. That’s 220 to date!

Members of London Stone winning the BALI Principal Award in the Affiliate Exceptional Service category at the 2018 awards – in part due to our Trust Pilot score read more